Civic body to revamp grievance redressal system

With corporation’s public grievance redressal system in the news for the wrong reasons, Chennai corporation is planning to go in for a major revamp of the system.

If sources are to be believed, the new call centre will be manned by an MNC and the phone calls will be saved to the database for effective management while addressing public grievances.

“The new system will allow people to register their complaints through mail and voice calls. The information on response and action taken will be forwarded in a short span,” sources said.

A tender worth Rs 50 lakh has been floated to set up a 24*7-call center and the private firm will provide adequate number of staff to record complaints regarding civic problems.

Meanwhile, the issue of poor response of civic officials in charge of helpline resurfaced after several residents were frustrated owing to the lack of response from officials.

It may be recalled that the corporation suspended officials in-charge of the helpline 1913, for failure to pass information on civic complaints hardly two months ago.

When contacted, Chennai Mayor S. Saidai Duraisamy said “We are monitoring the helpline and steps to improve the system are underway. Public will soon be able to record their grievance without any hassle.”

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