Use facebook and other social media sites to spread awareness on consumer rights was the message from Ms Indirani Duraisingam, head of global consumer forum Consumers International, for Asia-Pacific and the Middle-East.
She addressed the international consumer rights seminar organised by consumer association of India and the state and Union governments in the city on Friday.
As the global market has created various challenges, consumer rights organisations should update themselves with new technologies and alert consumers about their rights and responsibilities.
“Apart from service and goods, consumers have right to life, which means access to good water, food, healthcare, sanitation and environment,” she said.
Advocate Sothi Rachagan from Nilai University, Kuala Lumpur, said legal provisions should be taught to the common man.