The South Chennai consumer court has ordered Malaysian Airlines to pay $ 400 and Rs 50,000 as compensation to a passenger for losing his baggage.
The complainant had claimed that the luggage contained an LCD TV which he was bringing from San Francisco to Chennai.
The airline staff failed to return his baggage after the flight landed here.
Petitioner Mr A. Antonisamy said he had two pieces of luggage. “On reaching Chennai, I was shocked to know that this baggage was missing.
When I asked the airline staff, they were elusive,” he said, adding that they gave him only the empty carton of the TV. He filed a property irregularity complaint report at the airline office immediately.
As Mr Antonisamy did not receive any reply from the airline, he approached the consumer court for deficiency in service and mental agony.
After receiving the legal notice from Mr Antonisamy, the airline staff informed him that they would pay him $ 400 and sought a settlement.
He, however, moved the court.
In their counter, the airline representative said that though a settlement offer had been made, Mr Antonisamy refused it.
Giving the order, Judge V. Gopal said that the airline should pay within six weeks for the deficiency of service and mental agony.