The police top brass plans to get feedback from people who visit the office of the commissioner of police in the city with their complaints to see if they get the help they are promised.
A non- police organisation may be roped in to get the feedback from the complainants, according to sources.
Although the commissoner’s office sees over 60 people coming to it with complaints every day and directs them to the officers concerned at various police stations, there is hardly any follow up on these cases, sources point out.
“One needs to know what really happens to all those people who reach the city police chief’s office with their complaints?
Are their problems sorted out? Or are they just sent back to the local station where they are treated with disinterest again?
These are the things we want to find out,” says a city police officer.
A non-police organisation is being considered for the job as the complainants may not feel comfortable giving their views to a police team if they have things to say against the local police stations, sources explain. “This may be the only way to get the real picture, “ they add.